Magazine

 
 

I HAD to do something I thought I hated recently – get up in front of a crowd of strangers and ‘say a few words’.

Desperately trying to think of something interesting to say, I remembered the advice of a colleague.

He said that as long as you stayed true to what was on your mind, speaking in public was a breeze. And this got me thinking. I remembered that until 18 months ago, I knew nothing about repairing cars.

Now I know differently, I remembered how impressed I’ve been by the skill, knowledge, ingenuity and commitment needed to repair modern cars.

These days, I’m perfectly prepared to pay what’s needed for a good quality repair delivered by a trained and skilled technician. But how about your customers?

I don’t think I was alone when I assumed, like most motorists, that problems could be fixed with a spanner after a scan tool had found the fault.

Just like me, I reckon most of them will be impressed – and most importantly, prepared to pay more – when they find out that diagnosing a car is about problem-solving skills and knowledge that they just don’t have.

Happy reading!

IN THIS MONTH'S ISSUE

GOING LIVE

ATA and R2RC campaigns prepare for public launch to win driver support

TECHNICAL EXCELLENCE

Experts Dave Garratt, James Dillon and Frank Massey explain wheel alignment, fuel trim and turbo diagnosis

THE CREDIT CRUNCH

Find out the three-point plan for surviving and thriving during the economic squeeze

TOP STUFF

We reveal the name of the UK's best technician


ALSO . . .

We take a look at the latest tools and products for:

  • Braking
  • Diesel
  • Oils and lubes
  • Batteries

 

 

 
 

 UK Auto Talk
 
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